Asus Laptop Story comes to a close

The laptop was delivered on Tuesday. Unfortunately I was not at home at the time (partially because I didn't know it was going to be delivered) so I missed it. I stayed home the following day however and the package was redelivered. The packaging was very good, similar to when I first received it. After letting it warm up for a while I opened the box, setup the laptop, and read the enclosed summary. The hinge has been fixed and I am happy to report that it no longer squeaks. According to the letter it needed tightened inside. No USB problem was found, but I was unsure as to whether the issue was hardware or software and so I was not unhappy. The cause of the overheating was found and fixed! The summary shows that unit was overheating due to an excessive amount of the compound used to fix the heat sink to the video processor as well as some installation blockage. This is fantastic news! The found the problems and fixed them without any hassle! I've been using the laptop for the last few days and still no squeaking! I have had no immediate shutdowns or freezes. I haven't been able to put the unit under much of load yet but I am intend play some Warhammer later tonight. In the past the game was notorious for causing pretty quick shutdowns. I am so glad I chose to have a positive attitude about this entire experience. It has been hard, but looking back now I would have been anxious and worried about the possibilities that never came to pass. Even if the worse case scenario had happened worrying about it was pointless because I hadn't reached a juncture in which I could affect any outcome. Thanks ASUS, I really appreciate your customer support. I need to remember to post a comment on New Egg where I purchased the items to let people know that I was pleased with their product and their service.